Help Center
Where's my order?
Boxed/printed versions are posted within one working day. Shipping overseas can take up to 7-10 working days. Download versions are processed immediately and you should receive a download link within an hour. Please get in touch if you haven't received your order within 24 hours.
How will I receive my download version?
Software for use directly in the instrument is supplied as a zip file. This file, when extracted contains all the information for your purchased software. Please make sure that you extract the files to the 'root' of your USB stick to ensure correct operation of the software. Video Tutorial
How will I receive my physical version?
All physical versions, where available, are supplied as printed sheet music in a spiral bound book with a 2GB USB stick containing the registrations data.
Future software updates.
You are entitled to receive all future minor revisions for software you have purchased from us. You may need to provide proof of original purchase to obtain the update. Software updates are supplied as download versions only. You will be automatically notified of any software updates. If you feel you have missed out on a notification please contact us.
For major software updates Bee Software reserves the right to charge a moderate upgrade fee no greater than 35% of the original purchase price. This will only be the case if significant enhancements are made to the software.